Returns & Exchanges

At KegWorks, exceptional customer service is our priority. We understand that challenges may arise with your order, so we strive to make the returns and exchanges process as smooth and hassle-free as possible.

Return & Exchange Policy

• Item(s) may be returned within 45 days of delivery date.
• Personalized or custom item(s) cannot be returned or exchanged.
• All items will need a return authorization number (see "Request a Return Authorization Number (RAN)" below).
• Item(s) must be unused and in original condition. All original packaging, warranty cards, manuals, documentation, and accessories must be returned, as well.
• Shipping fees are non-refundable.
• The customer is responsible for the cost of return shipping charges, including freight charges on large items, unless the return is due to a KegWorks shipping error.
• If your order was broken in shipment or if items are defective, our customer care department will assist you with a refund or replacement.
• Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. We are not responsible for return shipments that are lost, pilfered, or damaged.
• Once each item is inspected and approved we will issue a refund for the value of the item, including any applicable taxes as well as duties, VAT, and taxes at the original exchange rate for international orders.
• We reserve the right to withhold refunds for item(s) that are returned in unsalable condition.

1. Request a Return Authorization Number (RAN)

All merchandise returns require a return authorization number (RAN). Any returns received without an authorization number can be refused. To request an RAN, please call or email our Customer Care team.

Phone: 877.636.3673 (Monday – Friday, 9am – 4pm EST)
Email: customercare@kegworks.com

Please have the following information ready:

• Your order number (located in your confirmation emails or packing slip)
• A description of the item(s) you wish to return
• Reason for the return

2. Send the items back to us

• Package the items in the original shipment packaging
• Include a copy of the original packing slip (with the reason for return)
• Write your RAN on the outside of the box
• Send package to:
  

  KegWorks
  Attn: Returns Department
  1460 Military Road
  Kenmore, NY 14217

We ask that you send your items back within 30 days of receiving the RAN. Your return will be processed as quickly as possible but may take up to 7 business days. The time that it takes for a "credit" to appear on your monthly statement varies by credit card company. Please allow one to two billing cycles for the refund to appear.

Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.