International Orders

International Order Information

Here at Kegworks, we believe that you should be able to order and enjoy our products anywhere! We ship internationally and are consistently working to optimize the shopping experience for our customers worldwide.

Kegworks has partnered with Digital River offering our products to Canada, the United Kingdom, Europe, Australia, and New Zealand. When you checkout, you can shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs, and tax). Once you submit your order, the total is guaranteed, and you will not be charged any additional fees at delivery.

How to Select Your Shipping Country and Currency

You can choose your shipping country and currency by following these steps:

On Desktop: Look for the flag and currency banner at the top of any page.
On Mobile: Open the menu and scroll to the bottom to find the flag and currency banner.

Note: Your shipping country and currency cannot be changed while on the cart, please select your currency on the home page, any product page or category page where the flag and currency icon is present.

How to Obtain a Copy of an Invoice

If you placed your order while logged into your account on www.Kegworks.com you may retrieve your invoice by logging in and viewing your order history, select your order and click “Print Invoice” under Order Details.

If you placed your order as a guest, you may reach out to our customer care team to request an invoice.

Contact Information for Customer Service

The easiest way to contact us is through our easy contact us form. We're always checking our messages and we'll reply to you as quickly as possible!

If you'd rather give us a call, we're available to chat Monday - Friday, 9:00 a.m. - 4:00 p.m. EST

Outside the US 1-716-856-9675

How to Cancel an Order

If you would like to cancel an order that hasn’t shipped yet you can reach out to our Customer Care team through our contact us form or by calling us at 1-716-856-9675 Monday - Friday, 9:00 a.m. - 4:00 p.m. EST. Please have your order number ready.

We may be unable to cancel orders that have already shipped; however, we could begin the return/refund process.

Our Refund Policy / How to Request a Refund

If you are not satisfied with your purchase for any reason, please contact Kegworks Customer Care at customercare@Kegworks.com or 1-716-856-9675 so we can address any concerns, including returns or refunds. If a return or refund is authorized, we will refund the actual purchase price of the product, less applicable charges and return ship cost, in the same currency and using the same exchange rate as your original order. Refunds will only be made after Kegworks receives the product.

Note: Kegworks will not refund the cost of international shipping to the address you provided when purchasing the product, nor will it refund duties or taxes paid on the product. You must make any requests for refunds of duties or taxes to the applicable authorities in your jurisdiction.

Item(s) may be returned within 45 days of delivery date.
Personalized or custom item(s) cannot be returned or exchanged.
All items will need a return authorization number (see "Request a Return Authorization Number (RAN)").
Item(s) must be unused and in original condition. All original packaging, warranty cards, manuals, documentation, and accessories must be returned, as well.
Shipping fees are non-refundable.
The customer is responsible for the cost of return shipping charges, including freight charges on large items, unless the return is due to a Kegworks shipping error.
If your order was broken in shipment or if items are defective, our customer care department will assist you with a refund or replacement.
Shipping charges must be prepaid on all returned shipments, and we recommend that you insure all returned packages for your protection. We are not responsible for return shipments that are lost, pilfered, or damaged.
Once each item is inspected and approved we will issue a refund for the value of the item, including any applicable taxes as well as duties, VAT, and taxes at the original exchange rate for international orders.
We reserve the right to withhold refunds for item(s) that are returned in unsaleable condition.

Our Privacy Policy

We take your privacy seriously. At Kegworks, we do everything that we can to protect your privacy while using our site and the services offered through our site. Our full privacy policy can be read here.

Complaint Handling Process

We value your feedback and are committed to resolving any issues in a fair, timely, and efficient manner. You can make a formal complaint by filling out the form here.

We will review your complaint, discuss it with the appropriate teams, and work to resolve your issue. Potential resolutions to complaints may result in a replacement or refund. We value your feedback as we remain committed to continuous improvement and strive to deliver exceptional service.

Track Your Order

You can check the status of your international order using our order tracking page. You will need your Order Number and email address.

TRACK YOUR INTERNATIONAL ORDER

International Shipping Restrictions

Size Restrictions

Kegerators and other oversized items are restricted from international shipping.

Prohibited Restrictions

Import restrictions vary by country and carrier. We have made every effort to ensure that the majority of our products are available for international shipment. However, some of the more common item restrictions include air tanks, items containing batteries, beer line cleaning solution, and other cleaning chemicals. Glycol and electrically powered items are also prohibited from international shipping except to Canada.

**Ordering Bar Rails for International Customers

We can ship 8-foot bar rail tubing to international customers, but there is an oversized item shipping fee. For those who do not wish to pay the oversized item fee, simply order two 4-foot tubing sections plus splicing sleeve(s) to connect two pieces of tubing. Placing a bracket over the joint can cover the seam between the two joined pieces.

Frequently Asked Questions

: Yes. Through our partnership with Digital River, we are pleased to provide an enhanced international shopping experience for customers in several countries. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more.
: Digital River is our global e-commerce partner, allowing us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Digital River solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
: Just add items to your basket and click select to check out. Digital River calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
: There will be no additional costs due upon delivery.
: Duties (or Customs tariffs) are set by the destination country's Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Digital River supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Digital River international checkout.
: International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
: KegWorks and Digital River currently support billing in USD, CAD, Euros, British Pounds, AUD and NZD. Once you confirm your preferences, you will be able to see products priced in your selected currency.
: Currently, Digital River supports Visa, MasterCard, PayPal, American Express, and Apple Pay.
: Some items in our catalog are restricted for international shipping due to size restrictions, safety concerns, or network restrictions. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will see a notification on the product page and/or cart page indicating which items are not available.
: At this time oversized items, such as bar rail tubing and drink rail longer than 8’ and large custom radius work, are ineligible for shipping via our freight forwarder Digital River. If you are interested in ordering oversized KegWorks items we invite you to contact us for a shipping quote. Please contact us via email at customercare@kegworks.com or call 1-716-856-9675.
: Yes. You can ship to a U.S. address using an international billing address and credit card in our domestic checkout, as these orders are not subject to the same costs and logistics flows as orders shipping internationally. Use the country selector at the top of the page to change your shipping destination to the United States. Note: You will be charged in U.S. Dollars (USD).
: Yes, Digital River supports this, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in U.S. Dollars (USD) using a U.S. credit card. This also works if you’re traveling or living abroad.
: Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.
: Orders shipping to U.S. territories, including Puerto Rico, U.S. Virgin Islands, and Guam addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.
: Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
: Your credit card will be authorized at the time the order is placed and charged when the order is shipped.
: Your credit card will be billed by Digital River and your credit card statement will read “DRI*KegWorks.com” where “DRI” denotes the Digital River network.