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The only thing we like more than good beer is a happy customer. We stand behind all of our products and if something went wrong with your order, we'd like to make it right.


As of May 1, 2020, international ordering on KegWorks.com has been suspended. This is a temporary measure due to recent changes in business requirements.

International orders placed on or before April 30, 2020 will be fulfilled and shipped as promised. If you have any questions regarding the status of your international order, please contact our customer care team.

International returns will be honored according to the return policy below.

We’ll be back soon!
Plans are in place to resume international ordering on our site sometime this summer, so please check back. We love doing business with our neighbors to the North and all around the world, and we look forward to continuing to serve you in the future.


Return & Exchange Policy

  • Item(s) may be returned within 45 days of delivery date.
  • Personalized or custom item(s) cannot be returned or exchanged.
  • All items will need a return authorization number (see "Request a Return Authorization Number (RAN)" below).
  • Item(s) must be unused and in original condition. All original packaging, warranty cards, manuals, documentation, and accessories must be returned, as well.
  • Shipping fees are non-refundable.
  • The customer is responsible for the cost of return shipping charges, including freight charges on large items, unless the return is due to a KegWorks shipping error.
  • If your order was broken in shipment or if items are defective, our customer care department will assist you with a refund or replacement.
  • Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. We are not responsible for return shipments that are lost, pilfered, or damaged.
  • Once each item is inspected and approved we will issue a refund for the value of the item, including any applicable taxes as well as duties, VAT, and taxes at the original exchange rate for international orders.
  • We reserve the right to withhold refunds for item(s) that are returned in unsalable condition.

US Returns

1. Request a Return Authorization Number (RAN)

All merchandise returns require a return authorization number (RAN). Any returns received without an authorization number can be refused. To request an RAN, please call or email our Customer Care team.

Phone: 877.636.3673 (Monday – Friday, 9am – 6pm EST)
Email: customercare@kegworks.com

Please have the following information ready:
  • Your order number (located in your confirmation emails or packing slip)
  • A description of the item(s) you wish to return
  • Reason for the return

2. Send the items back to us

  • Package the items in the original shipment packaging
  • Include a copy of the original packing slip (with the reason for return)
  • Write your RAN on the outside of the box
  • Send package to:

    KegWorks
    Attn: Returns Department
    1460 Military Road
    Kenmore, NY 14217

We ask that you send your items back within 30 days of receiving the RAN. Your return will be processed as quickly as possible but may take up to 7 business days. The time that it takes for a "credit" to appear on your monthly statement varies by credit card company. Please allow one to two billing cycles for the refund to appear.

Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.


International Returns

1. Request a Return Authorization Number (RAN)

All merchandise returns require a return authorization number (RAN). Any returns received without an authorization number can be refused. To request an RAN, please call or email our Customer Care team.

Phone: 1.716.856.9675 (Monday – Friday, 9am – 6pm EST)
Email: customercare@kegworks.com

Please have the following information ready:
  • Your Borderfree Order Number (Located in your confirmation emails. Begins with E4X.)
  • A description of the item(s) you wish to return
  • Reason for the return

As long as your reason for return is valid, we will provide you with a Return Authorization Number and additional instructions on how to complete your return.

Same Day Shipping

Order before 2:00 pm EST

Hassle-Free Returns

No Restocking Fees

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Expert Support

Call 877.636.3673