Local Pickup

Local Pickup Information

Pick Up Location

KegWorks Back Building
1460 Military Road, Buffalo, NY 14217
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Pick Up Hours

Monday - Friday | 9:00 AM - 3:00 PM

In order to ensure the health and safety of our employees and customers, and in accordance with the CDC and guidelines set by local and federal agencies, the following pickup procedure has been put in place:

When your order is ready, you’ll receive a pickup notification via email.
Please wait until you receive the pickup notification before going to our warehouse.
Follow the signs directing you to the Local Pickup location.

When you arrive:

Ring the doorbell and someone will be out to help you with your order.

Local Pickup FAQs

Our Local Pickup service allows you to order items from KegWorks.com and pick them up at our warehouse. If you are located within 100 miles of our warehouse in Buffalo, NY, look for free Local Pickup as an available shipping method.

To place an order for Local Pickup:

Add Local Pickup-eligible items to your cart. (Items that are made to order, personalized items, items that ship directly from the vendor, and/or items that ship via freight are not eligible for Local Pickup.)
At checkout, select Local Pickup as your shipping method and submit order.
Wait until you receive a pickup notification email before you go to our warehouse to pick up your item.
Follow the signs to the Local Pickup location at our warehouse.
Pickup location details will be included in your confirmation email.

A note for our Canadian customers: Local Pickup orders can only be placed over the phone at this time. To place an order for Local Pickup, please call our Customer Care team at 716-856-9675. They are available from 9am-4pm Monday through Friday. Local Pickup hours still apply.

Local Pickup is only available if the shipping address you enter in the cart is located within 100 miles of our warehouse in Buffalo, NY. If your shipping address is not located within the Local Pickup radius but you are planning to be in the area, please contact KegWorks Customer Care at 1.877.636.3673 or email customercare@kegworks.com so that we can arrange to have your order ready for pickup.

If your cart includes items that are made to order, personalized items, items that ship directly from the vendor, and/or items that ship via freight, your order is not eligible for Local Pickup.

When your order is ready, you’ll receive a pickup notification via email.
Local Pickup Hours are from 9:00am - 3:00pm, Monday through Friday
Your order will be held for 30 days. If your order isn’t picked up after 30 days, we’ll cancel the order and you will be refunded in full. If you need to extend your pickup window call KegWorks Customer Care at 1.877.636.3673 or email customercare@kegworks.com. You must do this before the end of your initial pickup window.

Our warehouse is located at 1460 Military Road, Kenmore, NY 14217.

Follow the signs directing you to the Local Pickup location.
Ring the buzzer at the door and give us a few moments to answer.
Present your order confirmation email or order ID and a friendly KegWorks employee will get your order.

Local-Pickups-Map-Horizontal

Please present your confirmation email (on your mobile device or hard copy) or the order ID number.

Yes! Just make sure they have a copy of the order confirmation email or the order ID number.

You will automatically receive an email when your order is ready for pickup.

We charge your method of payment at the time the order is placed.

Your order will be held for 30 days. If your order isn’t picked up after 30 days, we’ll cancel the order and you will be refunded in full. If you need to extend your pickup window, call KegWorks Customer Care at 1.877.636.3673 or email customercare@kegworks.com. You must do this before the end of your initial pickup window.

Your order confirmation serves as the receipt for your Local Pickup order. If you need a copy of your invoice, call KegWorks Customer Care at 1.877.636.3673 or email customercare@kegworks.com.

Pickup orders can be canceled by calling KegWorks Customer Care at 1.877.636.3673, by emailing customercare@kegworks.com, or by not picking up the order within the 30-day pickup window. If your order is canceled because you did not pick up the order within the 30-day pickup window you will be refunded in full.

Order changes can be made before the order is ready for pickup by contacting KegWorks Customer Care at 877-636-3673 or email customercare@kegworks.com.

Please note: Changes to your order CANNOT be made at the time of pickup.

Yes! You can apply any eligible discount or promotion when you check out on KegWorks.com

You may request a return for Local Pickup items within 45 days of pickup.
To return a Local Pickup item, you must first be issued a Return Authorization Number (RAN). To request an RAN, contact KegWorks Customer Care at 877-636-3673 or email customercare@kegworks.com.
You may either ship the item back to our warehouse at your expense or drop the items off at our warehouse during Local Pickup hours (9:00am - 3:00pm, Monday through Friday). We ask that you send or drop off the items within 30 days of receiving the RAN.
You will be refunded in your original form of payment once the return has been processed. Your return will be processed as quickly as possible but may take up to 7 business days.
Click here to view our Return Policy.

Local Pickup

Local Pickup Information

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