Customer Service

Customer Service

We pride ourselves on customer service.
Call us, email us, stop in, or write us if you need help!

We encourage you to use the contact form below for your product or order inquiries. Due to high volume, you may experience longer response times and will do our best to respond within 48 hours. We apologize for any inconvenience this may cause and appreciate your patience.

Email Us


Please contact us using our
contact form. We will reply to
you as quickly as possible!

Call Us


US: 877.636.3673
Outside the US: 716.856.9675
Mon - Fri  |  9:00 AM - 4:00 PM EST

Visit Us


1460 Military Road
Rear Building
Kenmore, NY 14217

Order Status

Easily check on your order status or track a package.

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Shipping Info

Learn more about our transit time and shipping policies.

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Returns & Exchanges

Learn more about our return & exchange policies.

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International Orders

Learn more about shipping our products internationally.

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Local Pickup

Learn how to pick up your order from our warehouse.

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Knowledge Base

Get answers to frequently asked questions about KegWorks products and services.

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Same Day Shipping

Order before 2:00 pm EST

Hassle-Free Returns

No Restocking Fees

Secure Shopping

Through SSL Protection

Expert Support

Call 877.636.3673